An Associate degree or higher in Health or Human Services, Education, Communication, or related field
Good oral and written communication skills, including public speaking
Listening to/interacting with a wide range of people (including all age levels, varying degrees of ability, and diverse ethnic, racial, and social backgrounds) in a courteous, professional manner
Knowledge and understanding of aging, disabilities and the Americans with Disabilities Act rules
Ability to work independently
Ability to memorize and communicate information
Problem solving and analysis of transit system to help with trip planning
Basic knowledge of business machines (phone, calculator, computer systems, Microsoft Office)
Indiana drivers license and safe driving record
Ability to speak Spanish preferred but not required
Work is performed in a variety of environments throughout the year, both inside and outside
Light physical effort required including walking and lifting
Occasional evening and weekend hours for special events
DUTIES & RESPONSIBILITIES
Maintains current knowledge of the entire bus system including knowledge of fares, routes, timetables, detours and service changes, holiday schedules, promotions, etc.
Develops relationships with social service managers at senior living/retirement communities and human services agencies within the service area. Performs frequent on-site visits to coordinate the sale of fare media and conduct travel training services.
Develops relationships with organizations serving people with limited English proficiency, conducts focus groups in cooperation with the Manager of Development and performs other outreach efforts to these persons.
Conducts presentations regarding available transit services to various groups in the community.
Receives and responds to customer feedback
Prepare customer resource packets, materials, and articles for the purpose of educating members of the community on transit available transit services and programs.
Provides in-person travel training assistance for passengers who need personal assistance in learning how to ride the bus. This includes walking to bus stops, waiting for the bus, and riding with passengers one on one.
Organizes and works at outreach events as directed by the Manager of Development.
Assists customers with questions about CityBus by phone, in person, and by email. Directs customers to other sources of information including web site and brochures.
Works in the Customer Service Office at the Downtown Transfer Center and/or administrative office when needed as a back up to regular staff.
Assists staff with other duties and projects as assigned.
Apply today! (As mentioned above, we are only accepting applications through Indeed.)